Cisco SMB Support Assistant Service Posted by: wuyingwei December 4, 2015 in Dịch vụ Cisco SMBS - Cisco SMBS Service Leave a comment Cisco SMB Support Assistant Service The Cisco SMB Support Assistant has been specifically designed for small and medium-sized businesses (SMBs) and provides the easy, cost-effective network support businesses need to help ensure operational reliability, contain costs, and protect your investment on Cisco SMB Class networking solutions. The Cisco SMB Support Assistant technical service offering provides access to Cisco SMB technical engineers, advance hardware replacement, operating system software maintenance and access to the Cisco SMB Support Assistant client and portal, which simplifies the ability to set up, configure, troubleshoot, and open service requests with emphasis on easy-to-understand instructions. Product Description Cisco SMB Support Assistant extended service agreement – 1 year Type Extended service agreement Service Included Replacement Full Contract Period 1 year Response Time Next business day Service Availability 8 hours a day / 5 days a week Details Service & Support Details Extended service agreement – replacement – 1 year – shipment – response time: next business day – availability: business hours ¦ Technical support – phone consulting – 1 year – availability: business hours ¦ Technical support – web knowledge base access – 1 year ¦ New releases update – 1 year 2015-12-04 wuyingwei Share ! tweet